Did you know?
We offer free a choice of tanker size.
Order too much & we'll automatically refund the difference.
We have no hidden fees.
Following on from our success in 2021, we were again awarded Gold Trusted Merchant thanks to all of your positive feedback throughout 2021. Our customer satisfaction rating was better than 95% and we're always striving to improve our service.
At Homefuels Direct we really value your feedback. For that reason we enlisted the help of Feefo. Feefo is an entirely independent feedback system which helps you to tell us how we're performing and where we could improve our services using a secure and impartial third party service.
Whenever you order through HomefuelsDirect.com, you'll be invited to give us feedback through Feefo - only if you want to. If you could let us know how we are doing we'd really appreciate it.
We’re proud to offer low heating oil prices and have created this graph so you can see how we fair against different suppliers - click on the suppliers names to toggle prices on or off.Get Live Prices Now
Our National Contact Centre is based in Stockton-on-Tees, and the HomeFuels Direct customer support team are trained to offer outstanding help and advice with your heating oil order, aswell as answering any questions you may have about our heating oil services and products.
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HomeFuels Direct was established in 2008 and has grown from strength to strength ever since. The initial aim of HomeFuels Direct was to provide a service tailored around the consumer, with convenient ordering and transparent pricing.
The UK heating oil market prior to 2008 was old fashioned and did not like to bare-all, so we decided to turn that upside down, strip everything right back and provide the same products and services as other providers, but at affordable prices. So if you live in England, Wales, Scotland or Northern Ireland you can benefit from the products and services we provide.
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We take the security of your information very seriously. That's why we've taken huge measures to ensure that your data is protected. We never store credit or debit card information and we never share your information with third parties. We've also invested in an SSL Certificate for our website, which means your data is protected as it travels between your device and our servers.
We pride ourselves on providing an excellent service to all of our customers which is why in 2019 we were awarded Gold Trusted Merchant with a customer satisfaction rating over 95%. We really value feedback from our customers and we're proud to have received the Gold Trusted Merchant status every year since 2015.
Each week we select some customer feedback to display in our Heating Oil News section.
We offer live tracking on all orders which is quickly and easily accessible via your online account. We also provide a text messaging service for all customers, providing you with regular updates every step of the way regarding your order such as delivery dates and timings.
Already placed an order and would like to track it's progress?Track My Order